1992 Volkswagen Dealership Introduction Guide - VW Delivery Satisfaction System. Original.
Literature for dealer salesperson to help promote/sell VW vehicles.
A New Way of Doing Business
The delivery of a new vehicle represents one of the critical "moments of truth" in the entire Volkswagen buying and ownership experience.
Because our future relies on having a family of customers who are highly loyal and predisposed to speak positively about our product to prospects, none of us should accept anything less than a perfect beginning to the Volkswagen ownership experience.
As a result, promotes the Volkswagen Delivery Satisfaction Process.
Could be a neat little dealer-only piece for a VW memorabilia collector to add to their collection.
Condition: Shows some use/yellowing on cover.
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